Terms & Conditions

These terms are issued by Nuvox Digital Ltd, a company registered in England and Wales. Our website is nuvoxdigital.com. You can contact us at hello@nuvoxdigital.com.

Nuvox provides web design and development, web application development, e-commerce solutions, CMS integration, API development, AI integration, and related digital services.

The specific deliverables, timelines, and fees for each project are agreed in writing before work begins — typically via a project proposal or Statement of Work. In the event of conflict between these general terms and a project-specific agreement, the project agreement takes precedence.

Any estimate produced by our website estimator tool is indicative only and does not constitute a binding quote or offer. A formal proposal will be provided following a discovery conversation.

Written proposals are valid for 30 days from the date of issue. We reserve the right to revise a proposal if project requirements change materially before a contract is signed.

Our standard payment structure is:

• —50% deposit required before work begins
• —50% final payment due on delivery, prior to handover of files and deployment
• —Invoices are due within 14 days of issue unless otherwise agreed in writing

For larger projects, milestone-based payment schedules may be agreed. All fees are in GBP and are exclusive of VAT unless stated otherwise.

If an invoice is not paid within 14 days of the due date, we reserve the right to pause work and, in persistent cases, to charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.

Each project includes two rounds of revisions within the agreed scope. A revision round means one consolidated set of feedback submitted at a time — not sequential individual changes.

Additional revision rounds beyond the two included, or changes that fall outside the original agreed scope, will be quoted separately at our standard day rate. We will always notify you before proceeding with out-of-scope work.

Upon receipt of final payment in full, the client owns the copyright in all custom work created specifically for them under their project agreement. This includes custom design assets, written code unique to their project, and content created by us on their behalf.

The following are explicitly excluded from client ownership:

• —Open-source libraries, frameworks, and tools (which remain subject to their own licences)
• —Nuvox's pre-existing proprietary code, templates, or methodologies
• —Third-party assets (fonts, stock imagery, plugins) — licences for these pass to the client but ownership remains with the original creator

Nuvox retains the right to display completed work in its portfolio, case studies, and marketing materials unless the client requests otherwise in writing before the project concludes. NDA requests will be honoured.

To ensure we can deliver your project on time, you agree to:

• —Provide all required content, assets, and access credentials promptly when requested
• —Ensure that all content and materials you provide are owned by you or properly licensed, and do not infringe any third-party rights
• —Nominate a single point of contact for feedback and approvals
• —Respond to requests for feedback or approval within 5 business days

Delays caused by late content or feedback may result in revised timelines and, where significant, additional charges.

Both parties agree to keep each other’s confidential business information private. We will not share details of your project, business, or technical systems with third parties without your consent, except where necessary to deliver the project (for example, working with specialist contractors who are bound by the same obligation). Signing an NDA is available on request.

We perform our services with reasonable skill and care. However, to the fullest extent permitted by law:

• —Our total liability in connection with any project is limited to the fees paid by the client for that project
• —We are not liable for indirect, incidental, special, or consequential losses (including loss of revenue, profits, data, or business opportunity)
• —We do not guarantee specific business outcomes such as traffic, search rankings, conversion rates, or revenue
• —We are not liable for issues caused by third-party services, hosting providers, or software not within our reasonable control

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by English law.

We warrant that:

• —Services will be performed with reasonable skill and care
• —Deliverables will materially conform to the agreed specification
• —We hold the rights necessary to provide the services and grant the licences described in these terms

The client warrants that they own or have the right to use all content, images, data, and materials provided to us, and that their project will not infringe the rights of any third party.

Either party may terminate a project agreement with 14 days’ written notice. Upon termination:

• —The client owes payment for all work completed up to the termination date
• —The deposit is non-refundable in cases where work has begun
• —Nuvox will deliver all completed work to the client within 10 business days of final payment

These terms are governed by the laws of England and Wales. Any dispute arising from these terms or our services that cannot be resolved by mutual agreement will be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these terms from time to time. We will post the revised version on this page with an updated date. For active clients, material changes will be communicated directly. Continued use of our website after changes are posted constitutes acceptance of the revised terms.